1. Introduction
Xv66 is one of Bangladesh's most trusted online gaming platforms. We believe protecting your privacy is our responsibility. This Privacy Policy ("Policy") explains what information xv66 collects, why we collect it, and how it is used and kept secure.
By using the xv66.win website or mobile app, you are considered to have accepted this Privacy Policy. If you do not agree with the Policy, please refrain from using the platform.
We continuously work to improve our Privacy Policy. If any major changes are made, we will post a notice on the website and the "Last Updated" date on this page will be revised.
2. What Information We Collect
Xv66 only collects information that is necessary to provide its services. There are three main sources of data collection:
a) Information provided directly by you:
- At registration: full name, date of birth, mobile number, and email address.
- For KYC verification: national ID number, passport, or driving license.
- At payment: mobile banking number (Mobile Banking/Nagad/Rocket) and bank account details.
- Information provided when contacting support.
b) Automatically collected information:
- IP address and device information (model, operating system).
- Browser type and version.
- Activity logs on the platform (game history and transaction records).
- Cookies and session data (details below).
- Login time and location (down to city level).
c) Information received from third parties:
- Transaction confirmation from the payment gateway.
- Risk assessment data from fraud prevention services.
- Information received from authorities under legal obligations.
3. How Your Information Is Used
Xv66 uses the data it collects exclusively for the purposes listed below. It is never used for unrelated or unauthorized purposes.
| Purpose | Data used | Legal basis |
|---|---|---|
| Account creation and management | Name, email address, and mobile number | Contract fulfillment |
| Identity verification (KYC) | National ID and date of birth | Legal obligations |
| Payment processing | Payment method details | Contract fulfillment |
| Fraud prevention | IP, device, and activity logs | Legitimate interest |
| Customer support | Contact details and description of the issue | Contract fulfillment |
| Sending relevant offers | Game history and preferences | Your consent |
| Meeting legal obligations | All required information | Legal obligations |
5. Cookies & Tracking Technologies
Xv66 uses cookies on its website to enhance your experience and ensure the site functions properly. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Analytics cookies: Helps monitor site usage to improve our services. You can disable these through your browser settings.
- Functional cookies: Remembers your language preferences and settings.
- Security cookies: Used to detect fraud and unauthorized access.
6. Your Rights
As an xv66 user, you have a number of rights over your own data. We respect these rights and are committed to upholding them:
You can request to see what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of your personal data under certain conditions.
You may object to marketing communications or specific types of data processing.
To exercise any of these rights, please contact our support team. We typically respond within 30 business days.
7. Security Measures
Xv66 follows the highest industry standards to keep your data secure. Our security framework includes:
- 256-bit SSL/TLS Encryption: Strong encryption technology is applied to all data transmission.
- Two-factor authentication (2FA): You can enable 2FA on your account to add an extra layer of security.
- Firewall and intrusion detection: Advanced firewalls and automated intrusion detection systems are active on our servers.
- Regular security audits: External cybersecurity experts regularly audit our systems.
- Staff training: All xv66 staff receive regular data protection training and are bound by confidentiality agreements.
- Encrypted storage: Sensitive data stored in our database is kept in encrypted form.
8. Data Retention Period
Xv66 does not retain personal information longer than necessary. Retention periods are determined based on the type of data and applicable legal requirements:
| Type of data | Retention period |
|---|---|
| Account information (active) | For the duration the account remains active |
| Transaction records | Minimum 5 years (legal obligation) |
| KYC documents | 5 years after account closure |
| Customer support contact | 2 years |
| Log files and activity | 1 year |
| Marketing preferences | Until consent is withdrawn |
Once the retention period expires, your data is permanently deleted or anonymized so that it can no longer be used to identify you.
9. Protection of Minors
Xv66 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.
Age is verified at registration, and KYC documents may be requested in suspicious cases. If we become aware that data from a minor has been collected, it will be deleted immediately and the account will be closed.
10. Changes to Privacy Policy
Xv66 may update this Privacy Policy when necessary. If significant changes are made, we will:
- Display a notice on the website homepage.
- Registered users will be notified by email.
- Update the "Last Updated" date on this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.